I will also follow up with a support ticket, so you can send us the crash reports to let us look into the possible cause of the issue. If the issue would remain, please let us know if this occurs to all your projects or just some particular ones ? And what is the version of Luxea that you are running ? If you are not running the latest version, please try ACDSee luxea 6: After that, please open the project in Luxea and test if you can still reproduce the problem. Please check video driver and upgrade to the new version if available. I am sorry to learn that you would run into difficulty to use the software. It is a great app but because it crashes all the time, I cannot trust or use it in its current state. I also have submitted a support request to ACDSee and thus far have not heard anything back. I would be most grateful if anyone had a suggestion or recommendation how to fix this issue. It's a shame as I really enjoyed using the product. I do not have an NVIDIA video driver, so I was unable to incorporate the fix previously suggested here, but I did ensure my video driver was at the latest version. My suspicion is that corruption within the database or the app, likely from crashing all the time. It does not crash upon opening as some reported, but literally every time I close the app, it errors with the exact same message reported here.įurthermore, on a project I had, it lost track of all my imported media clips, saying the media files were moved or deleted, when they actually never moved and still exist. Luxea continually crashes every time I close the program. I recently purchased Luxea and started experiencing the same exact symptoms as originally reported on this thread.
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